Privacy Policy

Effective Date: March 1, 2025. This Privacy Policy applies to CoatingPro360 (“CP360”), a product of One Eyed King Marketing, and covers all users of the CP360 web application and any associated services.

Your privacy matters. This policy explains what information we collect, how we use it, how we protect it, and what your rights are. We have written this in plain English on purpose — if something is unclear, contact us and we will explain it directly.

1. Who We Are

CoatingPro360 is operated by One Eyed King Marketing, based in the United States. CP360 is a business productivity and lead management platform designed for epoxy floor coating contractors. References to “we,” “us,” or “our” throughout this policy refer to One Eyed King Marketing and the CP360 platform.

You can reach us at:

One Eyed King Marketing
Email: support@coatingpro360.com
Phone: (815) 242-2441

2. Information We Collect

Information You Provide Directly

When you create an account, subscribe to CP360, or contact support, we may collect the following:

Your name, business name, email address, phone number, and billing information. Your geographic service territory (used to assign market exclusivity). Communications you send to us, including support requests and onboarding notes.

Information Collected Automatically

When you use CP360, we may automatically collect certain technical information, including: your IP address, browser type, device type, and operating system; pages viewed within the app and features used; session timestamps and general usage patterns.

This information is used to monitor platform performance, troubleshoot issues, and improve the product. We do not use this data for advertising purposes.

Contact and Lead Data You Enter Into CP360

CP360 is a business tool. When you use CP360 to manage your customers and leads, you are entering contact information belonging to your customers into the platform. This includes names, phone numbers, email addresses, and job notes. You are responsible for ensuring that your collection and storage of this data complies with applicable laws. We process this data on your behalf as a service provider and do not use it for any purpose other than delivering CP360 functionality to you.

Communications Data (SMS and Email)

CP360 enables automated and manual SMS and email communications between you and your customers. Message content, delivery status, and contact interaction records are stored within your account to provide the communication log and follow-up features of the platform. This data is used solely to deliver and display those communications within your account.

3. How We Use Your Information

We use the information we collect for the following purposes:

To create and manage your CP360 account. To process your subscription and billing. To deliver the features and functionality of the CP360 platform. To send you onboarding, product, and support communications. To respond to your support requests and troubleshoot issues. To monitor platform performance and security. To comply with legal obligations.

We do not sell your personal information. We do not use your data to serve you advertisements. We do not share your information with third parties for their marketing purposes.

4. How We Share Your Information

We do not sell, rent, or trade your personal information. We may share information only in the following limited circumstances:

Service Providers

We use third-party service providers to help operate CP360. These include our platform infrastructure provider (GoHighLevel), our SMS and telephony provider (Twilio), and our payment processor (Stripe). These providers access your information only to the extent necessary to perform services on our behalf and are bound by contractual obligations to protect it.

Legal Requirements

We may disclose your information if required to do so by law or in response to valid legal process, such as a subpoena, court order, or government request. We may also disclose information if we believe in good faith that disclosure is necessary to protect the rights, property, or safety of CP360, our users, or the public.

Business Transfers

If CP360 or One Eyed King Marketing is acquired, merged, or undergoes a similar business transaction, your information may be transferred as part of that transaction. You will be notified via email and/or a notice on our website in advance of any such change, and any successor will be required to honor the commitments made in this policy.

5. Data Retention

We retain your account information for as long as your subscription is active and for a reasonable period afterward to fulfill any legal, accounting, or contractual obligations. If you cancel your subscription and request deletion of your data, we will delete or anonymize your personal information within 30 days, except where we are required by law to retain it.

Contact and lead data you have entered into CP360 on behalf of your business customers will be deleted upon your request following account termination.

6. Data Security

We take data security seriously. CP360 is built on enterprise-grade infrastructure with industry-standard encryption in transit and at rest. Access to account data is restricted by authentication controls, and we regularly monitor the platform for unauthorized activity.

No system is completely immune to security risks. If you believe your account has been compromised, contact us immediately at support@coatingpro360.com.

7. Your Rights and Choices

Depending on where you are located, you may have the following rights regarding your personal information:

The right to access the personal information we hold about you. The right to correct inaccurate or incomplete information. The right to request deletion of your personal information. The right to object to or restrict certain types of processing. The right to data portability — receiving your data in a structured, machine-readable format.

To exercise any of these rights, contact us at support@coatingpro360.com. We will respond to your request within 30 days. We will not discriminate against you for exercising your privacy rights.

8. SMS and Email Communications Consent

By providing your phone number and email address during account setup, you consent to receive transactional communications from CP360 related to your account, including onboarding messages, billing notifications, and support responses.

You may opt out of non-essential communications at any time by contacting support or replying STOP to any SMS message. Opting out of transactional messages (such as billing notifications) may affect your ability to use certain platform features.

CP360 is a business tool that sends SMS and email on behalf of its subscribers to their customers. Those end-customer communications are governed by the subscriber’s own consent and opt-in practices. Subscribers are responsible for obtaining proper consent from their customers before sending automated messages through CP360.

9. Cookies and Tracking

CP360 uses cookies and similar tracking technologies to maintain your login session, remember your preferences, and analyze platform usage. These are functional and analytical in nature — we do not use advertising or behavioral tracking cookies.

You can control cookie settings in your browser. Disabling cookies may affect the functionality of the CP360 platform, including your ability to remain logged in.

10. Children’s Privacy

CP360 is a business application intended for use by adults operating commercial contracting businesses. We do not knowingly collect personal information from anyone under the age of 18. If we become aware that we have inadvertently collected information from a minor, we will delete it promptly. If you believe a minor has submitted information to us, please contact us immediately.

11. Third-Party Links

CP360 may contain links to third-party websites or services for reference or convenience. We are not responsible for the privacy practices of those third parties. We encourage you to review the privacy policies of any external site you visit.

12. California Privacy Rights (CCPA)

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to delete your personal information, and the right to opt out of the sale of your personal information. We do not sell personal information. To exercise your California privacy rights, contact us at support@coatingpro360.com.

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make changes, we will update the effective date at the top of this page and notify active subscribers via email. Continued use of CP360 after changes are posted constitutes your acceptance of the updated policy.

14. Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy or how we handle your data, contact us directly. We take these matters seriously and will respond promptly.

Privacy Inquiries

One Eyed King Marketing / CoatingPro360

Email: support@coatingpro360.com

Phone: (815) 242-2441

Hours: Monday – Friday, 8:00 AM – 5:00 PM CST